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Terms and Condtions

Welcome to Hotfy Technologies Limited. These Terms of Service ("Terms") govern your use of our website, mobile application, and services (collectively, the "Platform"). By using our services, you agree to be bound by these Terms. If you do not agree, please do not use our Platform.

1. About Us

Hotfy is a digital service platform that facilitates:

  • Airtime and data purchases
  • Electricity bill payments
  • TV (cable) subscriptions
  • Utility bill payments
  • Other value-added services

We are a third-party aggregator and do not own or operate the underlying telecoms or utility services.

2. Eligibility

You must be at least 18 years old to use our services or have the consent of a parent or legal guardian. By using our Platform, you confirm that you meet these requirements.

3. User Account

You may be required to create an account to access certain services. You are responsible for:

  • Maintaining the confidentiality of your account details
  • All activities that occur under your account

We reserve the right to suspend or terminate accounts that violate these Terms.

4. Services and Payments

All services provided are prepaid. Once payment is made and a transaction is confirmed, it cannot be reversed, except in cases of system failure or unsuccessful delivery.

Payments are processed securely via Flutterwave, a trusted and PCI-DSS compliant payment processor. We do not store your card or payment details.

5. Pricing and Availability

Service prices are subject to change without prior notice. We are not liable for service interruptions or downtime resulting from:

  • Third-party service provider issues
  • Network errors
  • System maintenance

6. Refunds and Disputes

We strive for successful and prompt service delivery. However, in cases of failed or incomplete transactions:

  • You may be eligible for a refund or reprocessing, subject to verification.
  • Refund requests must be submitted within 48 hours of the transaction.

We reserve the right to approve or deny refund requests at our discretion.

7. Prohibited Uses

You agree not to use our services:

  • For fraudulent or unlawful purposes
  • To resell without authorization
  • To exploit system loopholes or abuse bonus/reward systems

Any violation may result in account suspension, legal action, and reporting to appropriate authorities.

8. Intellectual Property

All content on the Platform—logos, software, designs, texts—is owned or licensed by Hotfy Technology Nigeria Ltd and is protected by intellectual property laws. You may not copy, modify, or distribute our content without permission.

9. Limitation of Liability

We are not liable for:

  • Loss of profit or data
  • Service downtime
  • Delays caused by third-party providers

Our maximum liability for any claim arising from your use of the platform shall not exceed the amount paid for the disputed transaction.

10. Privacy

Your personal information is handled in accordance with our Privacy Policy . We do not share your information with third parties except as required to deliver our services or comply with the law.

11. Amendments

We may update these Terms from time to time. Changes will be posted on this page with an updated effective date. Continued use of the Platform means you accept the updated Terms.

12. Contact Us

If you have questions or complaints, please contact us:

Email: hotfytechnologies@gmail.com

Phone: +234 707 892 9547

Address:

2a Sokoto Rd, Main Market, Onitsha 431108, Anambra, Nigeria