Our

Privacy Policy

Hotfy Technologies Limited ("we", "our", or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your data when you use our website, mobile app, or any of our services.

By using our Platform, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

  • Full Name
  • Phone Number
  • Email Address
  • Payment Information (processed securely via Flutterwave )
  • Residential Address (if applicable)

b. Transactional Information

  • Details of airtime, data, electricity, and TV subscriptions
  • Transaction dates, times, and amounts

c. Technical Information

  • IP Address
  • Device and browser type
  • Location data (if permitted)
  • Cookies and usage data

2. How We Use Your Information

We use your information to:

  • Process and deliver services (airtime, data, utility payments, etc.)
  • Confirm payments and generate receipts
  • Provide customer support and resolve issues
  • Send important notifications (e.g., payment confirmation)
  • Improve our platform’s performance and user experience
  • Comply with legal and regulatory requirements

3. Sharing of Information

We do not sell or rent your personal information.

We may share data with:

  • Payment processors (e.g., Flutterwave)
  • Service providers (e.g., telecom or electricity providers)
  • Government agencies (only when required by law)

All third-party partners are bound by confidentiality and data protection agreements.

4. Data Retention

We retain your information:

  • For as long as your account is active
  • As needed to provide services or resolve disputes
  • To comply with legal obligations and financial reporting

When data is no longer needed, it is securely deleted or anonymized.

5. Cookies and Tracking Technologies

We use cookies to:

  • Remember user preferences
  • Analyze site traffic and usage
  • Improve user experience

You may disable cookies in your browser settings, but doing so may limit some features.

6. Data Security

We implement industry-standard security measures to protect your data, including:

  • SSL encryption
  • Secure payment processing via Flutterwave
  • Two-factor authentication (if enabled)

Despite our efforts, no method of online transmission is 100% secure.

7. Your Rights

You have the right to:

  • Access and update your personal data
  • Request deletion of your data (subject to legal obligations)
  • Withdraw consent at any time
  • Lodge a complaint with a data protection authority

To exercise these rights, contact us at the email below.

8. Children's Privacy

Our platform is not intended for children under 13. We do not knowingly collect data from minors without parental consent.

9. Changes to This Policy

We may update this Privacy Policy from time to time. All changes will be posted here, and where appropriate, notified to you via email or the app.

10. Contact Us

If you have questions about this policy or how we handle your data:

Email: hotfytechnologies@gmail.com

Phone: +234 707 892 9547

Address:

2a Sokoto Rd, Main Market, Onitsha 431108, Anambra, Nigeria